Privacy Policy
Last updated: May 2025. Effective immediately.
1. Who We Are
Hair By Dash ("we", "us", "our") operates hairbydash.ae, a UAE-based hair restoration platform. We are committed to protecting your personal data and complying with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Contact: info@hairbydash.ae | hairbydash.ae
2. Information We Collect
- Identity & Contact: Name, mobile number, email address, emirate.
- Health Information: Hair loss assessment responses, scalp photos (if voluntarily uploaded), consultation notes. This constitutes special category data and is processed only with your explicit consent.
- Usage Data: Pages visited, time on site, device type - via anonymised analytics only.
3. How We Use Your Information
We use your information to: provide and personalise treatment recommendations; book and confirm consultations; communicate about your programme; comply with DHA regulatory obligations; improve our services. We do not sell your data to third parties.
4. WhatsApp Communication
If you opt in to WhatsApp communication, your mobile number will be used to send appointment reminders and programme updates. You may opt out at any time by replying STOP or contacting info@hairbydash.ae.
5. Data Retention
Clinical records are retained for a minimum of 7 years as required by DHA regulations. Marketing consent data is retained until withdrawn. You may request deletion of non-clinical data at any time.
6. Your Rights
Under UAE law and applicable regulations, you have the right to: access your personal data; correct inaccurate data; request deletion (subject to legal retention requirements); withdraw consent; lodge a complaint with relevant UAE authorities. To exercise these rights, contact info@hairbydash.ae.
7. Cookies
We use essential cookies for site functionality and optional analytics cookies (anonymised). No advertising cookies are used. You may disable non-essential cookies in your browser settings.
8. Contact
For any privacy enquiries: info@hairbydash.ae | hairbydash.ae